Welcome

Howdy there, we at VintaGoGo specialize in creating handmade vintage style signs and light box signs using as much recycled, reclaimed, and reusable materials as we can source. Each piece is individually handcrafted to order and while we do strive to create sturdy, lasting, reliable signs, we definitely do not aim for perfection over character. Using reclaimed materials means that wood and plexiglass or glass may have scratches or dings, and we intentionally allow some very minor flaws to show through in our painting, staining, and lettering process. We're not in it to create smooth and perfect vinyl decal signs but our passion is replicating artifacts for business and pleasure based off the bygone sign painter eras of the late 1800s-later midcentury modern times.

Payments

We accept payment via credit card with PayPal, Square, and Etsy. Payment must be received in full before the item(s) can be packaged and shipped.

Shipping

Most of our standard offerings are completed in a week and arrive to the buyer within 10 - 12 days, while custom orders are typically finished within 2 weeks and delivered within 3 weeks. If a buyer needs something quicker, though, we'll try to work with them for a faster turnaround when possible.

Refunds

We stress again that items are intentionally rustic in appearance using recycled materials when available, so buyers should expect that there will be some scratches, dents, and dings.

Buyers should carefully inspect all provided photos before purchase and know that what is being bought. Partial (50% original price + 50% shipping) refunds and exchanges can only be made for standard non-custom orders that are severely damaged in transit or are not made to the specs requested by the buyer IF we are contacted within 5 business days of the item's delivery.

We can not offer refunds or exchanges on custom ordered signs or light boxes with malfunctioning lights or remote controls. We make every sign and light box to order and with specialized items we may not be able to reuse the materials expended in the process. We don't make our own light fixtures nor do we handle wiring, and we only install brand new lighting fixtures and LED units that we buy on a per-order basis. Every light box is tested repeatedly before shipping (with the exception of custom direct wire orders).
• SOME LED LIGHTS WILL NOT WORK WHEN PLUGGED INTO ELECTRICAL OUTLETS CONTROLLED BY DIMMERS.
• WE CANNOT BE RESPONSIBLE FOR LOST OR THROWN AWAY LED REMOTE CONTROLS

Additional

Custom Orders - We love custom orders! Feel free to message us or email at vintagogoinfo at gmail dot com and we’ll work with a buyer to design something to meet the order’s needs using the best materials we can source. Work on a custom order, though, won’t begin until payment is made in full and the buyer approves the design proof. It should be noted custom orders cannot be refunded or cancelled one placed as we may not be able to reuse materials.

Electrical - The one thing we do not try to source from reclaimed or recycled materials at all currently are the electrical components, aka, the lights themselves. We’re not trained electricians so for our safety and the buyer’s, we choose manufactured lighting fixtures that we install as-is. We test all fluorescent and LED lights repeatedly before shipping and cannot be held responsible for a manufacturer's malfunction, nor can we replace lost or tossed remote controls.

Any Complaints? Please Come Tell Us, Not Your Followers! We want to make unique pieces of vintage and retro style art so that we can help make people happy and businesses give their locations some rustic flair. We definitely don’t want to disappoint! However, if there’s an issue that arises with a buyer’s order, we completely appreciate the buyer approaching us directly on here or via our vintagogoinfo at gmail dot com email address, and allowing us up to 2-3 days to respond (though we will most likely do so much sooner). If there’s a problem, let a person respond to it!

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